Assastyle Return Policy
We understand that sometimes a product may not meet your expectations. At Assastyle, we strive to make the return process simple and hassle-free. Please review our return policy carefully to ensure a smooth experience.
Return Period
- You may return your product within 7 days of receiving it.
- Unfortunately, we cannot accept returns after this period.
How to Make a Return
Follow these steps to initiate a return:
1. Submit a Return Request
- Log in to your account on our website [businessnames+bn110391@easycompanies.com.au].
- Select the relevant order, review the details, and submit a return request.
- Alternatively, email us at businessnames+bn110391@easycompanies.com.au with the following details:
- Your order number.
- The name of the item(s) you wish to return.
- Clear images of the product in its current condition (for defective or damaged products).
2. Wait for Confirmation
- Our team will review your request within 24 hours.
- If approved, we will send step-by-step return instructions.
3. Send the Product Back
- Ship the product to the return address provided in the confirmation email.
- Return shipping costs are the customer’s responsibility, unless the item is confirmed as defective or damaged.
4. Receive Your Refund
- Once we receive and inspect the returned item, we will process your refund within 5 business days to your original payment method.
Non-Returnable Items
Certain products are not eligible for return, including:
- Items marked as Final Sale.
- Intimate apparel (e.g., undergarments, socks, tights).
Conditions for Return
To qualify for a return, items must meet the following conditions:
- Unworn, unused, and undamaged with original tags attached.
- Returned in original packaging.
- Returns for personal preferences, such as dissatisfaction with color or style, are not accepted.
Important Notes
No Exchanges
We do not offer exchanges. If you need a different item, please place a new order and return the unwanted one for a refund.
Shipping Fees
Original shipping charges are non-refundable.
Accidental Returns or Incorrect Items
- Double-check your return package before shipping.
- Items from other stores sent to us will not be returned.
Defects Not Covered
- Minor differences in color due to monitor settings, loose threads, or size variations are not considered defects.
- Items damaged due to improper use, wear and tear, or alterations will not be accepted.
Where is My Refund?
- Credit/Debit Card: Refunds will be processed within 5 business days and sent to your card-issuing bank.
- Online Payment Providers (e.g., PayPal): Refunds will be sent within 5 business days after processing.
- If your order was fully paid with Store Credit, it is Final Sale and non-refundable.
For exact refund posting times, we recommend contacting your payment provider.
Need Help?
f you have any questions, feel free to contact us
Thank you for shopping with Assastyle!